REFUND POLICY
Any deposits paid will be deducted from the total amount of the treatment carried out. Deposits are STRICTLY non-refundable if less than 48 business hours notice is given to amend or cancel appointments regardless of reason why you have cancelled your appointment. All changes must be made by the client through the Timely booking system. All treatments offered are not eligible for a refund if the desired outcome isn’t achieved as results are not guaranteed.
PRIVACY POLICY
Kay Evans Advanced Skin Treatments is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it.
When you make a booking or enquiry, we need to know your full name, email address and phone number. This allows us to place bookings on our system and respond to your enquiries.
We do not sell, rent or exchange your personal information with any third party for commercial reasons.
We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database; you can check, update or remove your personal details by emailing kayevansskintreatments@outlook.com
We use a technology called “cookies” as part of a normal business procedure. Cookies are small text files that are created by a web server and stored on your computer when you visit a website. They don’t do anything i.e. they are not executable code and can only be read by (you and) the website that created them. You can view and edit the cookies on your computer like any other text file using a text editor (the contents are usually just strings of unique identifiers and date / timestamps). The website that created the cookie can read the contents when you are at their website.
Cookies are widely used across the internet: you may have hundreds of cookies on your computer at any one time. Each browser has its own set of cookies so, if you run multiple browsers, you will have multiple sets of cookies on your computer. Many websites use cookies to improve your browsing experience e.g. remember your log-in details, record which items you have selected to purchase, or even tailor what content is displayed depending on your preferences. Cookies can also be used to record ‘analytics’ data i.e. which web pages you visit, whether or not you arrived at the web page by clicking on an advertisement or an affiliated website. Many websites find the collection of analytics data valuable in improving the quality and content of their websites. We use cookies solely to ensure the smooth running of the website.
All the major browsers allow you to block cookies and delete those that have already been created on your computer; usually within the ‘Tools’ section of the browser. These tools allow you to specify which cookies you will accept by type and often by specific websites using an exception list e.g. you can block all cookies and then list the website from which you will accept cookies. There are also a wide choice of browser add-ins that you can install if you wish greater control over persistent cookies.
We will not transfer your information outside the EEA (European Economic Area) without first obtaining your consent.
If you have any questions about privacy, please send us an email at kayevansskintreatments@outlook.com
Kay Evans Advanced Skin Treatments VIP Membership Terms and Conditions 2025
Membership is subject to Kay Evans Advanced Skin Treatments terms and conditions. Please read carefully before starting your membership, or making a booking. If you decide you do not agree with the Terms and Conditions, please cancel your direct debit instruction BEFORE your first payment is taken.
The Terms and Conditions are set out below:
‘The Company’ is Kay Evans Advanced Skin Treatments, also referred to in the agreement as ‘Kay Evans VIP Membership’, ‘we’, ‘us’, and ‘the company’.
2. If you have purchased VIP Membership for yourself, you are referred to in the agreement as ‘you’ or ‘the member’.
3. If you have purchased VIP Membership as a gift, terms relating to payment are applicable to the purchaser. Terms relating to membership and services are applicable to the member who is referred to as ‘you’ or ‘the member’.
4. Kay Evans Advanced Skin Treatments can only provide the services as stated in each VIP Membership Package.
5. Membership is undertaken on the basis of a 12 month contract, with 12 monthly payments debited at the same date each month. Please do not cancel your Direct Debit instruction without contacting us first. If cancelled, or if payment is not secured at any time during the 12 months, your membership will be cancelled and you will be billed for the remaining amount owing. To reinstate you will need to pay an administration fee of £50. In the event of a payment default use of salon services will be denied until the shortfall has been made up.
6. You may cancel your membership without giving any reason within 14 days of starting your membership. This allows time for you to ensure you have made a sound decision about membership, and to allow the beneficiary of gift membership the opportunity to ensure they can and will agree to the terms of this membership agreement. Furthermore, in relation to cancellation:
a) If you have had the benefit of any services or products in the first 14 days you must pay the difference between your monthly membership payment and the total tariff or list price of the products and services.
b) If you have had no products or service we will refund your first payment in full.
c) If you have had the benefit of products or services totalling an amount less than the amount of your first payment, we will refund the difference in the form of non transferable vouchers valid against future service with an expiry date of 3 months following cancellation.
7. Membership will be continuous. You will be contacted by email a month before the expiration of current membership, detailing the rate which membership can be renewed for the following 12 months. Unless you give written notice by email terminating membership at least two weeks before expiration, the Membership shall automatically be renewed for a further year at the same membership level and under the same terms and conditions. In the event a level of membership is discontinued, we will renew your membership at the closest equivalent level.
8. Should the Company be obliged to institute legal proceedings against the Member arising from breach of the terms of this Membership Agreement, including but in no way limited to their failure to pay any amount due by the due date, the Member acknowledges that they shall be liable for all tracing fees, collection commission and legal costs as may be allowed by the Court.
9. The Company may disclose personal particulars contained in the Membership Agreement to a credit reference agency or any other party necessary in obtaining settlement of arrears.
10. This Agreement is governed by the law of England and Wales. You should print a copy of this Agreement for future reference.
11. We may make reasonable changes to the Membership Agreement terms and conditions at any time.
12. Membership is open to all customers aged 18+ years. You must have access to an email account and provide us with the email address at the time of joining.
13. The Company reserves the right to restrict the number of memberships available at each tier or across the whole VIP Membership without notice or explanation.
14. Member-Only Benefits: Only the named member is entitled to the monthly treatment and associated club benefits. These cannot be shared or gifted to anyone else.
15. Non-Refundable and Non-Exchangeable: The VIP Membership is a subscription service. The treatments included have no cash value and cannot be exchanged for cash. The value cannot be applied towards or exchanged for any other treatment
16. Your membership is non-transferable. Should you need to stop your treatments for medical reasons only such as pregnancy, any refund will be calculated as your membership cost less any treatments performed at full price.
17. Membership Benefits Validity: Membership benefits only apply while you are an active member. If you cancel or reschedule an appointment with less than 48 hours’s notice a £50 charge will be deducted through your Go Cardless Direct Debit mandate.
18. Booking Responsibility: Kay Evans will help book your next treatment at the end of each session to ensure you receive your treatment within timescales. However, it is ultimately your responsibility to ensure you are booked in for your treatment as they cannot be carried forward to the next year, regardless of reason. Your bookings can be made through the Timely Booking system. Before agreeing and setting up your Membership, please check my opening hours to ensure you will be able to attend your appointments during my opening hours. Once your membership is confirmed you’ll be able to book your appointments through the Timely booking system.
19. Force Majeure - A Force Majeure Event is defined as an event beyond the reasonable control of Kay Evans Advanced Skin Treatments.These could include but are not limited to industrial disputes (whether involving Kay Evans Advanced Skin Treatments or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors. We shall not be liable to you as a result of any failure to perform our obligations under this agreement as a result of a Force Majeure Event.
20. You may opt out of email and SMS communications that we may send but, if you do, we cannot be held responsible for any loss incurred by you not receiving relevant communications e.g. the email referred to in point 7 of these terms and conditions. Communications posted (either with or without proof of posting) will be assumed to be received. Emails will be assumed to be received and read.